Privacy policy

Privacy Policy

1 Introduction and Information Collection

This Privacy Policy describes how Vyakt collects, uses, and discloses your personal information when you visit vyakt.co.in (the "Site"), use our services, or make a purchase. By using our Services, you agree to the collection, use, and disclosure of your information as described in this Policy.

2 What Personal Information We Collect

Information You Provide Directly:

  • Contact Details: Name, email address, phone number, billing and shipping addresses.

  • Order Information: Purchase history, payment confirmation details, transaction records.

  • Account Information: Username, password, security questions (if you create an account).

  • Customer Support Communications: Information shared when contacting us for assistance.

  • Marketing Preferences: Newsletter subscriptions and communication preferences.

Information Collected Automatically (Usage Data):

  • Usage Data: How you interact with our website, pages visited, time spent, links clicked.

  • Device Information: Browser type, IP address, device type, operating system.

  • Cookies & Tracking: We use cookies, pixels, and similar technologies to enhance your experience.

Information from Third Parties:

  • Platform providers (e.g., e-commerce platform), Payment processors, Shipping and logistics partners, and Analytics providers.

3 How We Use Your Personal Information

We use your personal information for the following purposes:

  • Order Fulfilment & Service Delivery: To process, fulfill, and deliver your orders, process payments securely, manage returns/exchanges, and send transactional notifications (confirmations, updates).

  • Account Management: To create and maintain your customer account and provide customer support.

  • Marketing & Communication (with Consent): To send promotional emails, newsletters, and special offers if you have explicitly opted in.

  • Security & Legal Compliance: To detect and prevent fraud, unauthorized transactions, and illegal activities; to comply with legal obligations; and to enforce our Terms and Conditions.

  • Service Improvement: To analyze website usage, understand customer preferences, and develop new products and services.

4 Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, analyze website traffic, provide personalized content and advertisements, and improve website performance. Managing Cookies: Most browsers allow you to control cookies through settings. You can set your browser to reject cookies, but this may limit your ability to use certain features of our website.

5 How We Share Your Personal Information

We do NOT sell your personal information to third parties. We may share your information only with the following trusted third parties who assist us in operating our business:

  • Payment processors (for secure transactions).

  • Shipping and logistics companies (for delivery).

  • IT service providers (hosting, maintenance, security).

  • Marketing and analytics platforms.

  • In connection with legal & business requirements (e.g., compliance with court orders, or business transactions like mergers/acquisitions).

  • With Your Explicit Consent.

6 Security of Your Personal Information

We employ reasonable technical and organizational security measures, including encryption and access controls, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7 Retention Period

We retain your personal information as long as necessary to:

  • Fulfill the purposes outlined in this policy (e.g., maintaining your active account, processing your orders).

  • Comply with legal, tax, and accounting obligations.

  • Resolve disputes and enforce our agreements.

8 Your Privacy Rights

Depending on your location and applicable laws, you may have the right to access, rectify, or request the deletion of your personal data. To exercise any of these rights, or to unsubscribe from marketing communications, please contact us at hello@vyakt.co.in or use the "unsubscribe" link in any promotional email.

9 Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at hello@vyakt.co.in so we can delete the information.

10 Third-Party Links and User-Generated Content

Third-Party Links: We are not responsible for the privacy practices or content of external websites linked from our Site. Please review their policies before sharing any personal information. User-Generated Content: If you submit product reviews, testimonials, or other content to our Site, this information may be publicly visible. We are not responsible for how others may use publicly available information you choose to share.